Q: Do you have a minimum order?
A: No! Order 1 or as many as you’d like. However, here are discounts for ordering 10 or more extensions. Take a look at our Wholesale page for more info.
Q: What do i need to know about shipping?
A: All orders ship for our flat rate price in the United States via USPS Priority Mail. If you need expedited shipping there will be an additional charge for that. We are not responsible for lost or stolen mail.
We strongly recommend that you fully insure your package in case it is lost or damaged. This can be done by sending a message during checkout or by filling out our online contact form within an hour after your purchase is made so that we can add that service for you. By purchasing from Pookie and Nookums you agree to the shipping terms above and do not hold us liable for any product that was sent out but not received and understand that it is your responsibility as a buyer to purchase insurance to cover your package.
Q: Can I customize an order?
A: We are NOT currently accepting any special request orders.
Q: How do the feather extensions come?
A: We use a hair glue to keep your feathers together.
Q: How long is each feather extension?
A: Each feather varies in length between 8-13 inches. Pet extensions are between 3-5 inches long.
Q: What kinds of feathers do you use?
A: All of our feathers are high quality rooster feathers
Q: How long will my feather extension last?
A: Usually they will last about 1 – 3 months. With the micro link method, you can easily reuse and change up the placement of your extension whenever you like or as your hair grows.
Q: Will I ever be able to wash my hair again?
A: You can wash, curl, blow dry, brush, and straighten your extension. You can gently brush at the base, but do not use a comb.
Q: How are the feather extensions put in your hair?
A: These are installed like a normal hair extension by either 1. micro links or 2. salon heat and glue. The easiest and fastest way is to use micro links. Watch this video to see how easy they are to install. Feather Extension Installation Video
Q: Where can I buy the micro links and tools?
A: We sell everything you will need on this site.
Q: Do i have to have a PayPal account to purchase on this site?
A: You do not need to have a PayPal account. Buying is easy, just follow the instructions on the Checkout page after placing items in the shopping cart.
Q: When will I receive my order confirmation?
A: Each order is checked by a real person before an order confirmation is sent out. At times this may take up to 24 hours depending on the time of day the order is placed and day of the week. Orders are normally shipped out within 24 – 48 hours depending on the day of purchase but it is always our goal to send out your order ASAP!
Q: How long will it take to get my order?
A: We normally ship out orders within 24 – 48 hours of your order being placed. Free Shipping items are sent using the most economical service from USPS. Sometimes this means 2 days or a week or more within the United States. Unfortunately, we don’t have control of how long the Post Office takes. If you need it faster, Priority and Express services are available at additional costs and can be added to cart.
